Refund and Exchange

REFUND & EXCHANGE POLICY

Refund Policy:

• Refund requests are accepted within 24 hours of receiving your order.
• The courier will issue the refund upon collecting the item, provided it is:
  • In good condition
  • Unworn
  • In its original packaging
• Refund processing may take up to 7 working days.

Exchange Policy:

• Exchange requests are accepted within 24 hours of receiving your order.
• The exchange process takes 3 to 5 working days.
• Items must be:
  • In good condition
  • Unworn
  • In original packaging
• Items that are out of stock cannot be exchanged.

Important Notes

• Shipping fees are non-refundable.
• Customers are responsible for any additional shipping and handling costs for approved refund or exchange requests.
• Each order is eligible for only one post-purchase action (refund or exchange).

SHIPPING POLICY

• Orders are delivered within 2 to 5 working days, depending on your location.
• Each order includes up to 3 delivery attempts:
  • The courier will try to contact you by phone up to 3 times.
  • If unreachable or delivery fails, the order will be returned to us.
• You can track your order easily through the tracking link sent via SMS.